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Grants and tenders

Grants

Grants help us to improve the health and wellbeing of all Australians.

Our grants fund and support individuals or organisations to deliver activities in health, aged care or sport.

View all our current public grants on GrantConnect.

How we administer grants

The Community Grants Hub in the Department of Social Services provides grants administration services to Australian Government client agencies, including the Department of Health. 

We use the Commonwealth Standard Grant Agreement. To make sure we get value for money, we administer our grants in line with the Commonwealth Grant Rules and Guidelines.

To help grant applicants, we try to time our grants rounds so that they will:

  • be open for at least 6 weeks from the date of approach to market
  • not be open over the Christmas period. In most cases grant rounds will close at least 1 week before Christmas. If we do conduct a grants round over the Christmas period, we try to set the close date to at least the end of January
  • not start in the first 3 weeks of January

For current grant recipients, we also try to:

  • provide a 3 month transition period if you are unsuccessful in getting further funding. For example, you will be notified that you are unsuccessful by 31 March for agreements expiring on 30 June
  • start a new agreement with you (if you are short-listed for further funding) before the end of the current agreement

Grant reporting

We make a lot of information about our grants available to the public. Our grant reporting includes:

Tenders

We buy goods and services from other organisations through tenders. Examples of goods and services include IT products and services, office furniture, equipment and supplies, and administrative and professional services.

Our tender process helps us to:

  • make sure we get value for money
  • encourage competition
  • use resources efficiently, effectively, ethically and economically
  • make clear, accountable decisions
  • monitor, regulate and evaluate the good or service we receive

In a request for tender, we ask tendering organisations to tell us how much they will charge to provide goods or services. In their tender, they tell us exactly what they will provide, how they will provide it and how much it will cost.

We then choose the best proposal, following the Commonwealth Procurement Rules.

View our open tenders on AusTender, the Australian Government Electronic Tender System.

How we administer tenders

We administer our tenders in line with the Government’s procurement policy framework.

The framework has been developed to make sure all government procurement is:

  • value for money
  • transparent
  • efficient

Tender reporting

We report all awarded procurement contracts with a value greater than $10,000 on AusTender (including open tenders) and contracts worth $100,000 or more on the Senate Order listings page on AusTender.

We also report all of our advertising, market research, polling, direct mail and consultant contracts each year in our Annual Report.

Making a complaint

To make a complaint about a grant or procurement (including tender) process, email or write to the Contact Officer for that process. The Contact Officer will be clearly identified in the contact details for that grant or tender opportunity.

When making a complaint, please include:

  • a clear statement about what you think was wrong with the grant or procurement process
  • copies of, or references to, information to support the complaint
  • a clear statement about what you hope to achieve from making a complaint
  • your contact details so we can respond to you and your concerns

Once you have made your complaint, we will:

  • confirm in writing (email or post) within 10 working days that we have received your complaint
  • if we need to, ask for more information and give you at least 15 working days to respond (unless the matter is urgent)
  • give you a decision in writing within a reasonable timeframe. This will usually be within 15 working days of receiving all information relating to the complaint

If you are not happy with the outcome

If you are not happy with our response to your complaint, you can ask for an independent internal departmental review, or make a complaint to the Commonwealth Ombudsman.

Internal reviews are done by independent technical officers whose experience best suits the nature of the complaint.

Our internal review officer will send you a notice to:

  • inform you that they have been appointed to review your complaint
  • provide advice on how long it will take to make a decision
  • ask for more information, if needed, to conduct the review. You will have at least 15 working days to provide us with more information, unless the matter is urgent

Our internal review officer will notify you in writing of the decision.

If you are not happy with the decision of the independent review, you can make a complaint to the Commonwealth Ombudsman.

Last updated: 
7 March 2019