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Regulation and compliance

We make sure that the medical products and services you use are safe, high quality and effective, and that health professionals comply with regulations and processes.


We set standards for the products and services you use and we then check regularly to make sure those standards are being met. For example:

Regulation activities can include accreditation of individuals and organisations, monitoring, reviews, investigations and complaints.

In consultation with stakeholders, the Government aims to reduce regulation and red tape for business, community organisations and individuals.


Our safeguards include regular audits and reviews, education activities, investigations and risk monitoring. These safeguards ensure health and aged care professionals meet their responsibilities and that public funds are protected.

Our compliance requirements help to address poor practice and fraudulent activity.


Fraud is where a service provider dishonestly gains from our activities in some way. We take fraud very seriously and we use investigators in each state and territory.

If you have concerns about a health provider, you can contact us by:

For concerns about other department programs, including the misuse of grant funding, aged care, hearing services or therapeutic goods, refer to the reporting suspected fraud page.

For health program concerns relating to members of the public, you should contact the Department of Human Services (DHS) on 131 524 or go to DHS Reporting fraud.

Last updated: 
21 December 2017